Shipping policy
We are a small team focused on producing top-quality merchandise. Because physical items are custom-made for you upon order placement, please consult the size charts on each product page before placing your order.
If you have any questions or issues with your order, reach out to us anytime at support@chapmanofficial.com.
Production & Processing Times
- Standard Items: 2–5 business days
- Specialty Items (Embroidery/Custom Tags): 3–7 business days (excludes weekends and holidays)
- Digital Products: Delivered instantly via email upon purchase with no fulfillment delay
Estimated Shipping Times
Once your order has been produced and dispatched, estimated delivery times are:
- USA: 2–7 business days
- Canada: 3–12 business days
- International: 10–30 business days (varies by destination)
Note: Pre-order shipping estimates are provided at purchase. While we aim for complete accuracy, fulfillment dates for pre-orders are subject to production schedules and logistics factors outside our direct control.
Tracking & Delivery Issues
- Tracking: Every physical order includes a tracking number sent via email upon dispatch.
- Marked "Delivered" but Missing: If tracking shows "Delivered" but your package is missing, please contact your local postal carrier (USPS/Canada Post) first, as they have direct GPS logs for drop-off locations.
- Incorrect Address: Customers are responsible for providing an accurate shipping address at checkout. Re-shipment fees for packages returned due to incorrect addresses are the customer's responsibility.
Customs & Duty Fees
- USA & Canada: Most orders ship from within North America and typically do not incur customs fees.
- International: Customers are responsible for any customs, import taxes, or duty fees assessed by local authorities.
Damaged Items
If your item arrives damaged or with a manufacturing defect, please email support@chapmanofficial.com within 7 days of delivery with your order number and clear photos of the damage so we can resolve it promptly.
