Refund policy
Refund & Return Policy
Digital Products (Schematics/Litematica)
All sales for digital downloads are Final Sale. Because digital files are delivered instantly and cannot be returned, we do not offer refunds. If you experience technical issues or your download link expires, email us at support@chapmanofficial.com and we will resolve it promptly.
Manufacturer Defects & Damages
If your item arrives with a manufacturing defect (misprints, fabric tears, or the incorrect item/size sent), we offer a 21-day replacement window from delivery.
• To start a claim:
Email support@chapmanofficial.com with your order number and photos of the defect.
• Resolution:
We will send a free replacement or issue a full refund. You do not need to return the damaged item.
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Made-to-Order Items ("Buyer's Remorse" & Sizing)
Because physical items are custom-printed or embroidered specifically for your order, we do not accept returns or exchanges for:
• Ordering the wrong size (please consult our Size Charts before buying).
• Change of mind or color preferences.
• Incorrect shipping addresses provided at checkout.
Order Changes: If you notice an error in your order details, contact us within 12 hours. Once an item enters production, no changes can be made.
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Lost Packages & Delivery Issues
• Stuck in Transit: If your tracking has not updated for 14+ days, contact us within 21 days of the estimated delivery date. We will file a trace/claim with the carrier and issue a replacement.
• Marked "Delivered" but Missing: If tracking shows "Delivered" but you cannot locate the package, please contact your local postal office directly, as they can check carrier GPS logs and local delivery records.
